“When you listen, you learn and when you learn, you earn.” This expression by Harvey Mackay relates to every business […]
How to Take Action on Your Customer Feedback Insights
All posts tagged: qaizenx
8 Powerful Ways to Create an Inclusive Workplace
“When we listen and celebrate what is both common and different, we become wiser, more inclusive, and better as an […]
Why Digital Customer Experience Must Be Your Top Priority
Introduction It is difficult to stand out in this digital age, where many businesses sell a similar service or product. […]
What is customer sentiment analysis and how can it be done effectively?
In this competitive business world where there are multiple businesses providing similar solutions, it is difficult to stay relevant. A […]
5 Benefits of Conducting Workplace Assessments for Employees
Employees at most workplaces are typically there for at least eight hours a day, with at least five work days […]
25 Powerful Employee Engagement Ideas to Keep Your Team Happy
Since the pandemic is over, people who used to be passive have become more active and productive. People are placing […]
Employee Experience Challenges and Solutions to Address Them
“The prevailing factor to drive employee engagement, and therefore create exceptional employee experiences, can be summed up in one word: […]
Biggest Challenges in Customer Experience and How to Solve Them
“In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.”- […]
Top Customer Service Challenges and How to Overcome Them
“Know what your consumers want most and what your company does best. Focus on where these two meet.”- Kevin Stirtz. […]
10 Best Strategies to Develop & Ensure Customer Loyalty
“The best and most effective way to improve customer experience is to reduce customer efforts.”- John M. Ball. Customers will […]