“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf Customers are the key facets of every […]
6 Proven Ways To Improve Customer Satisfaction
All posts tagged: NPS
5 Most Important Customer Satisfaction Metrics
The customer satisfaction metric first appeared in the Harvard Business Review Article Stop Trying to Delight Your Customers. The article […]
How to Measure Customer Satisfaction Effectively
The basic of business is to stay as close as possible to your customers—understand their behaviour, their preferences, their purchasing […]
11 Key Factors Affecting Employee NPS
Employee Net Promoter Score or Employee NPS (eNPS) is a simple metric that measures how your employees feel about your […]
What is Experience Management and Why does it Matters?
Experience management is a work by organizations to gauge and further develop the encounters they give to customers as partners […]
5 Stages of Customer Journey and How to Measure Them
The customer journey is how customers finish the phases of their relationship with the organization, which incorporate all the associations […]
Customer Experience Trends for 2022
In recent years, the buzzword Customer Experience (CX) has shaken up the marketing world like nothing else. Keeping up with […]
Boost Employee Engagement with Employee Pulse Survey
Employee pulse surveys have become perhaps the most preferred method to quantify employee engagement levels in no time. Employee engagement […]
Employee Net Promoter Score – A Complete Guide
Employee Net Promoter Score or eNPS is a simple metric that yields excellent knowledge into two significant parts of a […]
Customer Is Always Right – Truth Or Myth
It appears as though everybody is discussing the customers nowadays. It’s good to put the customer in first place in […]