The customer satisfaction metric first appeared in the Harvard Business Review Article Stop Trying to Delight Your Customers. The article […]
5 Most Important Customer Satisfaction Metrics
All posts tagged: feedback
How to Measure Customer Satisfaction Effectively
The basic of business is to stay as close as possible to your customers—understand their behaviour, their preferences, their purchasing […]
Importance of Mental Health in the Workplace
Mental health issues such as anxiety, depression, and bipolar disorder have become more common in recent years. Some reports suggest […]
What is Experience Management and Why does it Matters?
Experience management is a work by organizations to gauge and further develop the encounters they give to customers as partners […]
How To Master Exit Interviews With The Best Practices
No matter what, all organizations have their best employees who leave at some point. Leaving employees can have many reasons. […]
Why Employee Exit Analysis So Significant?
Without a question, feedback from leaving employees can uncover so many things, that your organizations have missed. Exit data can […]
The 6 Key Stages of Employee Life Cycle
Each and every employee at your organization has a unique story that has shaped them and, in turn, influenced your […]
Customer Experience Trends for 2022
In recent years, the buzzword Customer Experience (CX) has shaken up the marketing world like nothing else. Keeping up with […]
Best Ideas to Improve eNPS for Employee Engagement
The Employee Net Promoter Score (eNPS) is the best and most efficient method for estimating employee loyalty and further developing […]
Success Factors for Customer Experience Success
Customer experience, popularly known as CX, is your customers’ perception of their experience with your products and with your business. […]