The customer satisfaction metric first appeared in the Harvard Business Review Article Stop Trying to Delight Your Customers. The article […]
5 Most Important Customer Satisfaction Metrics
All posts by Urvashi
How to Measure Customer Satisfaction Effectively
The basic of business is to stay as close as possible to your customers—understand their behaviour, their preferences, their purchasing […]
Employee Wellness Program & Its Implementation
Do you give special attention to Employee’s well-being? Are your employees feel always motivated at the workplace? Employees are the […]
Employee Retention Tips & Tricks to Keep Them Happy
A good employee is a great asset for the company’s growth and development. But it’s a 2-way effort. Employees build […]
Top Digital Customer Experience Trends in India
We are already in another decade, a new beginning awaits us in the form of an outgrowing and self-sufficient India. […]
Importance of Mental Health in the Workplace
Mental health issues such as anxiety, depression, and bipolar disorder have become more common in recent years. Some reports suggest […]
11 Key Factors Affecting Employee NPS
Employee Net Promoter Score or Employee NPS (eNPS) is a simple metric that measures how your employees feel about your […]
What is Experience Management and Why does it Matters?
Experience management is a work by organizations to gauge and further develop the encounters they give to customers as partners […]
How To Master Exit Interviews With The Best Practices
No matter what, all organizations have their best employees who leave at some point. Leaving employees can have many reasons. […]
7 Powerful Customer Feedback Questions to Ask in 2022
Customer Feedback is an extraordinary method for hearing straightforwardly from your customers. By paying attention to what they need to […]